St Pauls Removals Terms and Conditions of Service
These Terms and Conditions set out the basis on which St Pauls Removals provides removal, packing, storage and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
1.1 Company, we, us or our means St Pauls Removals, the provider of the removal and related services.
1.2 Customer, you or your means the person, firm or company who requests or uses our services.
1.3 Services means any removal, packing, unpacking, loading, unloading, storage, waste removal or associated services we agree to provide.
1.4 Goods means the items that are the subject of the Services.
1.5 Contract means the agreement between you and us for the provision of the Services, incorporating these Terms and Conditions.
2. Service Description and Area
2.1 We provide domestic and commercial removal services, including local and regional moves, packing, unpacking, loading, unloading and, where agreed, short-term storage and lawful disposal of certain items.
2.2 Our primary service area is within the United Kingdom. Any services outside this area must be agreed in writing in advance and may be subject to additional charges and conditions.
2.3 All Services are subject to availability of staff, vehicles and other resources on the requested dates.
3. Booking Process
3.1 You may request a quotation by providing accurate details of the properties involved, access, inventory of goods, dates and any special requirements.
3.2 Quotations are usually provided based on the information you supply. Quotations are not binding if the information you provide is incomplete or inaccurate, or if there are changes to the Services requested.
3.3 A Contract is formed only when we confirm acceptance of your booking and you accept our quotation, including any applicable charges and these Terms and Conditions.
3.4 It is your responsibility to ensure that the details in the quotation and booking confirmation are complete and accurate. Any changes must be communicated to us as soon as possible and may result in revised charges.
3.5 We reserve the right to decline or cancel any booking at our reasonable discretion, including where providing the Services would be unsafe, unlawful or impracticable.
4. Customer Responsibilities
4.1 You must ensure that:
(a) you have full authority to enter into the Contract in respect of the Goods and the properties involved; and
(b) where applicable, you have obtained all necessary permissions, permits, parking suspensions and access rights required for us to carry out the Services.
4.2 You must ensure that both the collection and delivery addresses have suitable access for our vehicles, including any necessary parking arrangements. Any parking charges, fines or penalties incurred as a result of inadequate arrangements or incorrect information provided by you will be your responsibility.
4.3 You are responsible for properly preparing and securing the Goods for transit where you have chosen not to use our packing service. This includes adequately protecting fragile items and disconnecting or securing appliances and electronic equipment.
4.4 You must remove and dispose of any items that are hazardous, prohibited, illegal or unsuitable for transport before our team arrives, unless we have expressly agreed to handle them in accordance with applicable regulations.
4.5 You or your appointed representative must be present at the start and completion of the Services to provide instructions and sign any relevant documentation.
5. Excluded and Restricted Items
5.1 Unless otherwise agreed in writing, we do not accept for removal or storage:
(a) hazardous, toxic, flammable or explosive materials;
(b) perishable goods or items requiring special temperature-controlled conditions;
(c) live animals, plants or other living organisms;
(d) cash, securities, precious metals, jewellery or high-value items other than standard household goods; or
(e) any items whose possession, transport or disposal would be unlawful.
5.2 If we discover any such items among the Goods without prior agreement, we may refuse to move them, arrange for their lawful disposal at your cost, or suspend the Services without liability for any resulting loss.
6. Payments and Pricing
6.1 Prices are normally quoted as a fixed fee based on the information provided, or on an hourly rate with additional charges for travel, waiting time, packing materials and other agreed services.
6.2 Unless otherwise stated, all quotations are exclusive of tolls, congestion charges, parking charges, storage fees, waste disposal charges and other similar costs, which will be added to the final invoice where applicable.
6.3 A deposit may be required to secure your booking. The amount and due date for the deposit will be specified in your quotation or booking confirmation.
6.4 Unless we agree otherwise in writing, all balances are payable either in advance or immediately upon completion of the Services on the same day.
6.5 We reserve the right to charge interest on overdue amounts at the statutory rate, accruing on a daily basis until payment is received in full.
6.6 If the scope of the work changes on the day of the move, or if we encounter circumstances not disclosed to us in advance, we may adjust the charges to reflect the additional time, distance, labour or materials required.
7. Cancellations and Amendments
7.1 You may cancel or amend your booking by giving us written notice. The following cancellation charges may apply, unless otherwise agreed:
(a) More than 7 days before the agreed service date: no cancellation fee, and any deposit, less reasonable administrative costs, may be refundable.
(b) Between 2 and 7 days before the agreed service date: we may retain part or all of the deposit and charge for any costs already incurred.
(c) Less than 2 days before the agreed service date or on the day itself: we may charge up to the full quoted amount.
7.2 If you request a change of date, property access details or scope of work, we will make reasonable efforts to accommodate this but cannot guarantee availability. Any changes may result in adjusted charges or revised terms.
7.3 We may cancel or postpone the Services due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, road closures, illness, safety concerns or legal restrictions. In such cases, we will arrange an alternative date or refund any amounts paid for Services not provided, but we will not be liable for any consequential loss.
8. Performance of the Services
8.1 We will use reasonable care and skill in providing the Services and will take reasonable steps to protect the Goods and your property during the removal process.
8.2 Time of performance is not guaranteed unless expressly stated as such in writing. We will make reasonable efforts to meet any agreed timescales, but delays may occur due to traffic, access issues or other factors outside our reasonable control.
8.3 We may carry out the work using our own staff and vehicles or reputable subcontractors, and may complete the Services in one or more trips where necessary.
8.4 Where access at the collection or delivery address is restricted or significantly more difficult than described at the time of quotation, we may adjust the charges or, if performance is unsafe or impossible, suspend or terminate the Services.
9. Liability and Limitations
9.1 We will be liable for loss of or damage to the Goods only to the extent that such loss or damage is caused by our negligence or breach of Contract, and subject to the limitations in this section.
9.2 We are not liable for:
(a) loss or damage arising from your failure to properly pack or protect items when you have chosen not to use our packing service;
(b) loss or damage to the contents of boxes, drawers or containers not packed by us, where we could not reasonably verify their condition;
(c) damage to property where reasonable steps were taken but issues arose from pre-existing defects, weak structures, or inherent vice in the Goods;
(d) indirect, special or consequential loss, such as loss of profits, business interruption, loss of data or loss of opportunity; or
(e) loss or damage resulting from acts or omissions of third parties, including landlords, building managers or other contractors.
9.3 Our total liability for any claim arising out of or in connection with a single Contract, whether arising in contract, tort or otherwise, shall not exceed a reasonable estimate of the value of the Goods actually lost or damaged, subject to any specific limits agreed in writing.
9.4 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded under UK law.
9.5 You must notify us in writing of any visible loss or damage to Goods or property as soon as practicable and, in any event, within a reasonable time after the Services are completed. We may require photographic evidence and an opportunity to inspect the alleged damage before any settlement is considered.
10. Insurance
10.1 We maintain appropriate insurance cover for our operations in line with industry practice. This may include public liability and, where applicable, cover for Goods in transit.
10.2 Our insurance is subject to the policy terms, conditions, exclusions and limits imposed by our insurers. You may request details of our standard cover upon booking.
10.3 It is your responsibility to arrange additional insurance cover for high-value or particularly fragile items if the standard cover is insufficient for your needs.
11. Waste and Environmental Regulations
11.1 Any removal and disposal of waste or unwanted items will be carried out in accordance with relevant UK waste and environmental regulations.
11.2 We may only remove and dispose of waste where this has been agreed as part of the Services and where the waste is of a type we are lawfully permitted to handle and dispose of.
11.3 Additional charges will apply for waste removal, disposal fees, and the handling of bulky or difficult items. These will be communicated to you in advance where reasonably possible.
11.4 We reserve the right to refuse to collect or dispose of any items that are hazardous, prohibited, contaminated or not compliant with applicable regulations. In such cases, it is your responsibility to arrange appropriate specialist disposal.
12. Complaints and Dispute Resolution
12.1 If you are unhappy with any aspect of our Services, you should raise the issue with our team as soon as possible so that we have an opportunity to address it promptly.
12.2 Formal complaints should be made in writing, setting out full details of the issue and any supporting evidence. We will investigate your complaint and aim to respond within a reasonable timeframe.
12.3 If a dispute cannot be resolved through our internal process, both parties agree to consider reasonable methods of alternative dispute resolution before commencing court proceedings.
13. Data Protection and Privacy
13.1 We will collect and process personal information about you only to the extent necessary to provide the Services, manage the Contract and comply with our legal obligations.
13.2 We will handle your personal data in accordance with applicable UK data protection laws and keep it secure and confidential, except where disclosure is required by law or necessary for the performance of the Services.
14. Termination
14.1 Either party may terminate the Contract with immediate effect by giving written notice if the other party commits a material breach of these Terms and Conditions and, where capable of remedy, fails to remedy that breach within a reasonable period after being asked to do so.
14.2 We may suspend or terminate the Services if you fail to pay any amounts due, provide incomplete or misleading information, or act in a way that endangers our staff, vehicles or property.
14.3 Termination of the Contract will not affect rights and obligations that have already accrued up to the date of termination, including payment for Services already performed.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise prevent any further exercise of that right or any other right or remedy.
16.3 You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations under the Contract, provided that this does not materially reduce the level of service you receive.
16.4 These Terms and Conditions, together with the quotation, booking confirmation and any documents expressly incorporated by reference, constitute the entire agreement between you and us in relation to the Services and supersede any prior understandings or agreements.
16.5 We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract, unless otherwise agreed in writing.
